Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, contact us for support, or otherwise communicate with us.

Information you provide

• Name, email address, phone number, and business information
• Payment and billing information
• Communications you send to us

Information we collect automatically

• Log data (IP address, browser type, pages visited)
• Device information
• Usage data from our platform
• Cookies and similar tracking technologies

Call and voice data

When our AI agents handle calls on your behalf, we may process call recordings and transcripts to provide and improve our services. Call data is stored securely and is only accessible to you and authorized Magniva staff.

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Send marketing communications (with your consent)
• Detect, investigate, and prevent fraudulent activity

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers acting on our behalf, when required by law, or with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion at any time by contacting us at privacy@magniva.ai.

5. Security

We use industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits to protect your information.

6. Your Rights

You may have the right to access, correct, delete, or port your data, and to withdraw consent at any time. Contact privacy@magniva.ai to exercise these rights.

7. Contact Us

Email: privacy@magniva.ai  |  Contact form